‘Surveyed Out!

‘Surveyed Out!

Customer service is important. So is keeping metrics on quality control. But have you noticed lately how those two concepts have teamed-up to attack your sensibilities? You can’t even clip your toenails without SOMEONE asking if you could fill out a (always)...
WWGD

WWGD

Yes.  What WOULD Google do? …and what can you learn from that? I mean, it’s one of maybe a handful of dominant global companies that has everyone’s attention and participation: more than 100-billion searches/mo  (2.3-mill/sec) used by 1.17...
Write This Down…

Write This Down…

Voice Acting is a business. That’s it. Voice Acting a business. Say it again…write it down on a piece of paper and hang it in your studio…tell people you’re a business person…do a business plan…create a Sub-S...
Tales From the Trail

Tales From the Trail

In 1985, I met the guy who shared my trip on the Oregon Trail last month. Back then, we were both newsies.  He, an ass’t News Director; me, a fledgling anchor. But it’s an excellent example of lasting relationships and the fruit that can bear.  ...

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