Customer service is important.
So is keeping metrics on quality control.
But have you noticed lately how those two concepts have teamed-up to attack your sensibilities?
You can’t even clip your toenails without SOMEONE asking if you could fill out a (always) quick survey on whether the tension of the clipper handle was satisfactory, and if the chrome finish was chipping or not.
My email box is filled daily with a request for answers to a coupla “quick” questions about whether my bank, or my insurance company, or my Amazon order, or my service call to a vendor met expectations.
Some manage to cough up the possibility of winning a $5 gift certificate (really???…$5…???) in a lottery-style raffle if MY responses happen to have gotten chosen from the 5,324 answers received Others don’t even bother dangling that minimal compensation carrot.
I try to help when I can, but the old saying “time is money” is always jangling around in my conscience while I watch the progress bar show me how many more questions I have waiting till I’m finished with the survey
Can you imagine if we voice-actors sent such surveys to our agents, or P2P’s, agents, clients or casting directors?
I’ll tell you what MY goal is: to be so darned good in all my business dealings that end-clients or producers or agents SEEK ME OUT to tell me that the job I did was tops.
You shouldn’t have to ask. Be so excellent, that they come to find YOU, and tell you what a great job you did.
THAT’s my goal.
How ’bout you?