So Easy To Overlook

by | Sep 12, 2016 | Connecting | 1 comment

barnThanks for putting up with my fluffy rural pictorial posts from last week.  It wasn’t all play…I did bring a portable recording set-up, and managed a couple of lucrative jobs in-between lazing on the porch.  🙄 

But a number of other clients were remarkably understanding about my week off.  I told them I would be happy to record something, but it would not (can never really be) quite as good or consistent as my home studio.  In almost every situation, the client in question was happy to wait for the best.

It reminds me of a simple business courtesy that should not be overlooked. 

Communication.

I coulda ignored those clients for a few days until I got home.  Instead, a quick one-liner from my iPhone let them know I was there, but sorta indisposed, and can I get back to them when my vacation is over?  There are too many device conveniences to do anything less these days.

Now, mind you, I totally understand the reckless abandon vacation where ALL work is left-behind.  Got it.  I do those too sometimes.  But short of that, a quick note…just to show you are there, and willing to help…can be so comforting to the business that you’ve become a part of as a freelancer. 

One or two back ‘n’ forth messages, and  you’ve preserved the essence of your vacation, as well as a steady client.

Come to think of it…even during a regular work-week, it is a solid business practice to respond in a very timely manner to any client prospect, ESPECIALLY your regular clients. 

After all, we’re in the communication business…right?

CourVO

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1 Comment

  1. Keith Michaels

    Hey Dave, glad to hear you had a nice respite! I have always made sure that when I plan a vacation, every single person in my contact list gets an email two weeks prior, alerting them I will be gone and if they have something for me, to get it to me. Even if I have not heard from them in a long time (even a few years) they get an email. Then, they get another one three days before I leave. I never do work on the road. I just feel that I work very hard from 7AM until 7PM every day that my vacation time is my time, not to mention the lack of studio quality. And that seems to be OK with my clients, because they know I am always Johnny on the spot at any other time during the year. But I did break my own rule once, when we were waiting for our new granddaughter to arrive. My very large global client needed an emergency IVR message recorded. They sent me and email at 1 AM asking for the messages to be recorded ASAP the next day. I was awake because I was in the hospital waiting room. So I took my phone, went to my car, and recorded the messages. I uploaded it from my phone to Drop Box, and my client had it within 30 minutes. Needless to say, they were impressed, and grateful. But IVR messages are the only voice over jobs I will record on the road just because the recording environment really doesn’t come into play. Technology is wonderful.

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